Ukamart Package Collection, Warehouse Handling & Nigeria Shipping Terms and Conditions

1 Introduction

These Terms and Conditions govern the collection, handling, storage, transport, and delivery of packages arranged through Ukamart from a sender’s address to Ukamart’s warehouse and onward to Nigeria.

By booking, handing over, or authorising collection of a package, the sender confirms that they have read, understood, and agreed to these Terms and Conditions.

These Terms apply whether the booking is made through Ukamart’s website, app, WhatsApp, telephone, social media, or any other approved Ukamart channel.

2 Definitions

In these Terms:

• Ukamart — Ukamart Global Ltd, its staff, agents, riders, drivers, warehouse team, logistics partners, subcontractors, and authorised representatives.
• Sender — the person or business booking the shipment or handing over the parcel for shipment.
• Recipient — the person in Nigeria intended to receive the parcel.
• Package / Parcel — any item, goods, carton, box, bag, barrel, envelope, or consignment handed to Ukamart for transport.
• Collection Address — the sender’s address or agreed pickup location.
• Warehouse — Ukamart’s designated receiving, sorting, consolidation, and dispatch facility.
• Delivery — transfer of the parcel to the recipient, recipient’s authorised representative, pickup point, or final destination arrangement in Nigeria.

3 Nature of the Service

Ukamart provides a logistics coordination and shipping service involving some or all of the following stages:

• collection from the sender’s home, office, or other agreed address
• transfer to Ukamart’s warehouse
• sorting, verification, labelling, weighing, measurement, storage, and consolidation
• export handling and line-haul shipment
• customs-related processing where applicable
• onward movement within Nigeria
• collection by recipient or final delivery, depending on the chosen service.

Ukamart may perform the service directly or through approved third-party logistics, airline, courier, warehouse, customs, or delivery partners.

4 Booking and Sender Responsibility

The sender must provide accurate and complete information at the time of booking, including:

• full sender name and contact details
• full recipient name and contact details
• collection address
• destination address or pickup details in Nigeria
• accurate description of the contents
• quantity, weight, and dimensions where requested
• declared value of the goods where requested
• any special handling requirements.

The sender is responsible for ensuring that all information provided is true, complete, and lawful. Ukamart may rely on the information given by the sender without further verification.

Any delay, loss, seizure, additional cost, failed delivery, or regulatory issue arising from incorrect or incomplete information shall be the sender’s responsibility.

5 Collection from the Sender’s Address

Ukamart will use reasonable efforts to collect packages within the estimated time window agreed with the sender. Collection times are estimates only and are not guaranteed.

The sender or the sender’s authorised representative must be available at the agreed pickup location and must hand over the package directly to Ukamart’s representative unless otherwise agreed.

Ukamart may refuse collection if:

• the package is not properly packed
• the contents appear unsafe, illegal, prohibited, or misdeclared
• the package size or weight differs materially from the booking details
• the collection location is inaccessible or unsafe
• the sender is unavailable
• payment or booking confirmation has not been completed where required.

If collection fails due to sender fault, Ukamart may charge a failed pickup fee, rescheduling fee, or revised service charge.

6 Inspection Rights

Ukamart reserves the right, at any stage, to inspect, scan, open, verify, weigh, measure, photograph, reclassify, or repackage any parcel where reasonably necessary for safety, compliance, customs, operational handling, or dispute resolution.

Such inspection may occur at collection, at the warehouse, during export handling, or in cooperation with customs, aviation, port, security, or regulatory authorities.

The sender agrees that Ukamart may refuse, delay, isolate, report, or surrender any parcel where Ukamart reasonably believes the contents may be prohibited, dangerous, illegal, improperly declared, or in breach of these Terms.

7 Packaging Requirements

The sender must ensure that every parcel is properly packed for road transport, warehouse handling, export handling, and long-distance shipment.

The sender must use packaging suitable for the nature, weight, fragility, and value of the goods. Breakable, liquid, electronic, or delicate goods must be cushioned, sealed, and protected appropriately.

Ukamart is not responsible for loss or damage caused by:

• inadequate or defective packaging
• weak cartons, bags, or wrapping
• insufficient internal protection
• leakage from improperly sealed items
• damage caused by normal handling of poorly packed goods.

Where Ukamart repackages a parcel for safety or handling reasons, additional charges may apply.

8 Prohibited and Restricted Items

The sender must not hand over any item prohibited by applicable law, aviation rules, customs requirements, carrier rules, or Ukamart policy.

Prohibited or restricted items may include, without limitation:

• cash or currency
• firearms, ammunition, weapons, explosives, or fireworks
• hazardous chemicals, corrosives, flammables, gases, or toxic materials
• illegal drugs or controlled substances
• counterfeit goods
• stolen goods
• human remains or body parts
• perishable items without prior written acceptance
• live animals
• prohibited medicines or regulated pharmaceuticals without proper authorisation
• items prohibited for export or import under UK or Nigerian law
• any item likely to endanger persons, aircraft, facilities, or other goods.

Ukamart may update its prohibited items rules from time to time.

If a sender presents a prohibited or undeclared restricted item, Ukamart may refuse carriage, cancel the shipment, dispose of the item where legally permitted, report the matter to authorities, and recover all resulting costs, penalties, losses, and liabilities from the sender.

9 Warehouse Handling and Storage

After collection, the parcel may be moved to Ukamart’s warehouse for receiving, scanning, sorting, weighing, verification, relabelling, storage, palletisation, or consolidation before export.

The sender agrees that temporary storage and operational handling form part of the service.

Ukamart will use reasonable care in warehouse handling, but the sender acknowledges that parcels may be moved, stacked, scanned, opened for inspection, or repacked where necessary.

Where a parcel remains unshipped due to unpaid charges, missing documents, incomplete recipient details, prohibited contents concerns, customs issues, or sender instructions, Ukamart may charge storage fees after a reasonable free-storage period determined by Ukamart.

10 Shipping to Nigeria

Transit times provided by Ukamart are estimates only. They are not guaranteed delivery deadlines.

Shipment timelines may be affected by:

• customs checks
• port or airport delays
• transport disruption
• public holidays
• weather
• security issues
• regulatory inspections
• airline, sea-freight, courier, or partner delays
• force majeure events.

Ukamart shall not be liable for delay where the delay arises from events outside its reasonable control or from regulatory or customs processes.

11 Customs, Duties and Regulatory Compliance

The sender is responsible for ensuring that the parcel contents may lawfully be exported from the country of dispatch and imported into Nigeria.

The sender is responsible for truthful content declaration and declared value.

Where customs duties, import taxes, clearance charges, storage charges, demurrage, penalties, handling charges, or regulatory fees arise, these may be charged to the sender or recipient, depending on the shipment arrangement.

Ukamart may request invoices, ID, proof of ownership, proof of value, or other compliance documents before shipping or release.

Ukamart is not responsible for customs delays, inspections, seizures, confiscation, refusal of entry, or destruction by authorities where the parcel breaches laws, is misdeclared, lacks documents, or attracts official enforcement action.

12 Charges and Payment

Shipping charges may be based on one or more of the following:

• actual weight
• volumetric weight
• dimensions
• parcel type
• route
• handling class
• urgency
• insurance option
• customs or regulatory processing
• special services.

Ukamart may reweigh or remeasure any parcel. If the actual parcel details differ from the booking information, Ukamart may revise the price and require additional payment.

Unless otherwise agreed, full payment may be required before collection, before export, before release, or before final delivery.

Ukamart may suspend or withhold shipment or release of the parcel until all charges are paid.

13 Delivery, Collection and Recipient Verification in Nigeria

Delivery in Nigeria may be made by home delivery, dispatch rider, courier partner, warehouse pickup, outlet pickup, or another approved release method.

Ukamart may require the recipient to provide any of the following before release:

• valid identification
• tracking code
• collection code or OTP
• signature
• phone verification
• other reasonable proof of entitlement.

Delivery shall be treated as completed when the parcel is:

• delivered to the recipient
• delivered to a person appearing reasonably authorised at the delivery address
• collected using the correct release process
• left in accordance with agreed delivery instructions where permitted.

Ukamart shall not be liable for loss arising from delivery made in accordance with sender or recipient instructions, including delivery to gatekeepers, reception staff, relatives, neighbours, office staff, or authorised agents where such arrangement has been accepted.

14 Failed Delivery or Non-Collection

If the recipient cannot be reached, refuses the parcel, fails verification, fails to pay applicable charges, or fails to collect within the allowed period, Ukamart may:

• attempt redelivery subject to extra fees
• hold the parcel for a limited time
• return the parcel at the sender’s cost where possible
• dispose of or liquidate the parcel where lawful and commercially reasonable if storage becomes excessive or the parcel is abandoned.

Any return, storage, redelivery, disposal, customs, or administrative costs shall be payable by the sender.

15 Sender Warranties

The sender warrants that:

• they are the lawful owner of the goods or are authorised to ship them
• the goods are properly described
• the goods are lawfully held and lawfully transportable
• the goods are properly packed
• the goods do not contain prohibited items unless previously approved in writing
• the declared value and description are accurate
• shipment of the goods will not breach any law, sanctions rule, export control, aviation rule, customs rule, or third-party right.

The sender agrees to indemnify Ukamart against losses, claims, fines, penalties, damages, and expenses arising from any breach of these warranties.

16 Loss, Damage and Limitation of Liability

Ukamart will use reasonable care in handling and transporting parcels. However, unless otherwise required by law, Ukamart’s liability for loss, damage, or misdelivery shall be limited.

Ukamart shall not be liable for:

• indirect or consequential loss
• loss of profit, business, market value, or opportunity
• emotional distress
• delay not caused solely by Ukamart’s proven negligence
• customs seizure or regulatory confiscation
• deterioration of perishable items
• damage caused by poor packaging
• latent defect, internal breakdown, or manufacturer defect
• data loss from electronic devices
• scratches, dents, cosmetic wear, or minor handling marks not affecting function, unless caused by reckless mishandling.

Where Ukamart is proven liable, compensation shall be limited to the lower of:

• the declared value accepted by Ukamart for the shipment; or
• the actual proven repair or replacement value; or
• the liability cap applicable under Ukamart’s service class or insurance option.

Ukamart may reject claims where the sender failed to declare high-value goods or declined available protection options.

17 Insurance and Declared Value

Standard shipping fees may not include full insurance cover.

Where optional insurance or enhanced protection is offered, cover shall apply only if:

• the sender accurately declares the contents and value
• the required extra fee is paid
• the goods are eligible for cover
• supporting proof of value is provided when requested.

Insurance or declared-value protection shall not cover prohibited goods, undeclared items, illegal goods, inadequate packaging, wear and tear, or excluded risks under the relevant policy or service rules.

18 Claims Procedure

Any claim for loss, visible damage, shortage, or misdelivery must be reported to Ukamart within the following periods:

• visible damage or shortage: immediately on delivery or collection, and confirmed in writing within 24 to 48 hours
• non-delivery or loss: within 7 days after the expected delivery date or notice of issue
• concealed damage: within 48 hours after delivery, with clear evidence.

Claims must include:

• tracking number or shipment reference
• sender and recipient details
• description of the issue
• photographs of packaging and contents
• proof of value
• any other evidence reasonably requested by Ukamart.

Failure to report within the required time may result in rejection of the claim.

19 Right to Refuse, Suspend or Cancel Service

Ukamart may refuse, suspend, hold, or cancel any shipment where:

• charges remain unpaid
• information is incomplete or inaccurate
• the parcel appears unsafe or prohibited
• law, regulation, or authority requires intervention
• the sender or recipient behaves abusively or fraudulently
• operational or security concerns arise.

If service is cancelled after collection due to sender fault or prohibited contents, Ukamart may deduct incurred costs and apply additional administrative or compliance charges.

20 Abandoned or Unclaimed Parcels

A parcel may be treated as abandoned where:

• the sender or recipient cannot be contacted after reasonable attempts
• required charges remain unpaid for an extended period
• the parcel is refused and return is not feasible
• customs clearance cannot be completed due to sender non-cooperation
• the parcel is not collected within the stated holding period.

In such cases, Ukamart may, where lawful, dispose of, auction, recycle, destroy, or otherwise deal with the parcel to recover costs, without further liability to the sender or recipient.

21 Force Majeure

Ukamart shall not be liable for delay, loss, failure, suspension, or interruption caused by events beyond its reasonable control, including but not limited to:

• weather events
• flood, fire, or accident
• strike or labour disruption
• war, riot, unrest, or security incident
• disease outbreak or public health restrictions
• customs action
• transport system breakdown
• regulatory change
• airport, airline, seaport, road, or warehouse disruption
• power or communications failure.

22 Data and Communication

The sender agrees that Ukamart may collect, use, store, and share shipment-related data with staff, drivers, warehouse teams, customs agents, couriers, and logistics partners as reasonably necessary to provide the service, comply with law, investigate issues, and communicate delivery updates.

The sender confirms that they are authorised to provide the recipient’s personal data for shipment purposes.

23 Fraud, Misdeclaration and Illegal Conduct

Any fraudulent booking, false declaration, suspicious package, chargeback abuse, fake claim, forged receipt, or unlawful shipment may result in:

• immediate cancellation of service
• withholding of parcel release
• permanent service restriction
• reporting to law enforcement or regulators
• legal recovery of all losses and costs.

24 Governing Law and Disputes

These Terms shall be governed by the law stated in Ukamart’s service policy or the jurisdiction specified in the booking documents.

Any dispute arising from these Terms shall first be addressed through Ukamart’s internal complaint and resolution process. If unresolved, the matter may be referred to the courts of the stated jurisdiction, unless mandatory consumer law requires otherwise.

25 Changes to These Terms

Ukamart may amend these Terms from time to time by updating them on its website, app, or booking channels. The version in force at the date of booking shall generally apply to that shipment unless a change is required by law or regulation.

26 Contact

For service questions, claims, or complaints, contact:

07886256355
support@ukamart.co.uk